Customer Service

• Sharing practical knowledge and information
• Assisting in process and systems development and strategic planning
• Standing behind the client with third-party support, full documentation and defensibility, and rapid response whenever needed

Testing Services

Genetic ID follows these five elements of successful testing:

1. Choose the correct test for the application
2. Apply extensive experience with GMO global regulatory policy
3. Control costs and timing
4. Assure technical expertise and consistency in testing methods through accreditation
5. Maintain security and confidentiality

  Testimonials

Thank you for the help.  It's nice to discuss GMO testing issues with someone of your expertise.  Customer Service is part of gaining any business account and you have done everything right on that note.  I will continue to utilize Genetic ID for testing; comparing costs and suggest your laboratory for expanded testing services.

Senior Manager, Scientific & Regulatory Affairs, Ingredient Manufacturer
 

Thanks very much for taking the time and effort to put this information together for us.  As usual you are very quick and willing to support us.

Supply Chain Manager, Food Ingredient Manufacturer
 

Your knowledge and availability easily demonstrates why Genetic ID is considered to be such a reference in the matter.

Manager, Soy Producer

 

I was very impressed by the level of service and technical support I received from your lab.  The level of customer support you provided both directly and indirectly far exceeded my expectations.  I can safely say the level of service I received as a new customer to your lab ranks amongst the best I have ever received.

Manager, Feed Producer

 

I wanted to personally tell you thank you for following this through for us. I really appreciate the attention that you gave this request so that we did not have any issues meeting our shipment.

Quality Assurance Administrator, Ingredient Manufacturer
 

Customer Service